Get Plugin Support — Make Believe Studios

Step 2Tell us more

Plugin(Required)

Plugin version

In the installer’s file name or the plugin’s about screen

Computer(Required)

OS version

Processor

Plugin format

DAW

DAW version

Audio interface

Sample rate and buffer size

How often does it happen?

When did it start?

Error message

Steps to reproduce

Screenshots or crash logs

Upload files to Google Drive, Dropbox or WeTransfer and paste the links. Mac crash reports are in the Console app (Crash Reports); on Windows, look in Event Viewer.

What’s going wrong?(Required)

Step 2Tell us more

Plugin(Required)

iLok.com user ID

Only your user ID. Never send your password or activation codes.

Where should the license live?

Order number

From your Metric Halo order confirmation

What have you tried?

Clicked the activation link in my license emailInstalled it with iLok License ManagerUsed the plugin’s Activation dialogRestarted the computer and DAW

Computer(Required)

OS version

Error message

What’s happening?(Required)

Step 2Tell us more

Plugin(Required)

Installer file

Computer(Required)

OS version

Processor

DAW

Plugin format

Error message

Screenshots or crash logs

Upload files to Google Drive, Dropbox or WeTransfer and paste the links. Mac crash reports are in the Console app (Crash Reports); on Windows, look in Event Viewer.

What’s going wrong?(Required)

Step 2Tell us more

What’s it about?(Required)

Order number

From your Metric Halo order confirmation

Plugin

Purchase date

How can we help?(Required)

Step 2Tell us more

Order number(Required)

From your order confirmation email

What’s it about?(Required)

Item(s)

Tell us more(Required)

Step 2Tell us more

Plugin(Required)

DAW

What would it help you do?

Your idea(Required)

Get support

Send a request